Privacy Policy

Information you give us

When you book a treatment, we ask for each guest's full name, mobile number and email address. You can also add optional notes, such as preferences or comfort needs. Please share only what helps your therapist care for you.

When you buy a gift card, we ask for your name and email address.

If you call or email us, we keep the details you share so we can respond.

Payment cards

Card details are entered in a secure payment window run by Zenoti, our booking and payments provider, and its payment processor. Our website never receives or stores your full card number.

A card on file is required to hold a booking, as described in our Cancellation and No-Show Policy. Gift card purchases are charged at checkout, and the payment window may ask for your billing address to verify your card.

How we use your information

We use your information to schedule, confirm and manage your appointments, to contact you about your booking, to apply our Cancellation and No-Show Policy, to process gift card purchases and email your gift cards, and to answer your questions.

We also look at how visitors use our website so we can improve it.

Who we share it with

Zenoti keeps your booking and gift card details in our client records and processes payments. Our website is hosted by Ploy, which also provides our website analytics. These providers handle your information only to run these services for us.

We do not sell your personal information. We may disclose information when the law requires it.

Cookies and analytics

Booking and gift card checkout use a few essential cookies that keep your place while you choose a time or pay. They expire within two hours and are not used for advertising.

We use Ploy's website analytics to count page views, visits, traffic sources and clicks. It sets a first-party cookie named ploy_anon_id, kept for one year, to recognize returning visitors. Your IP address may be used to estimate your general location and, for some visits, the business network you are visiting from.

We do not currently use advertising or social media tracking pixels on this website.

You can block or delete cookies in your browser settings. Booking and gift card checkout may not work without the essential cookies.

Links to other sites

Our website links to Instagram, Facebook, Google Maps and Google reviews. Those sites have their own privacy policies.

How long we keep information

We keep client and booking records for as long as we need them to provide our services, keep accurate business records and meet legal obligations.

Your choices

You can ask to see, correct or delete the personal information we hold about you by emailing office@thewellvb.com or calling 757-355-5412. Some records may need to be kept for legal or accounting reasons.

Security

Our website uses secure (HTTPS) connections, and card details are handled only in Zenoti's secure payment window. No method of sending or storing information is completely secure, but we work to protect what you share with us.

Children

Our website and online booking are intended for adults. We do not knowingly collect information from children under 13.

Changes to this policy

We may update this policy from time to time. The date below shows when it last changed.